Terms & Conditions
We look forward to welcoming you to Number 18. When you make your booking, you are entering into an agreement with us. Please read our terms & conditions of booking below.
Arrival and Departure
Check in is available from 3.00pm to 8.00pm (15:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival. We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.
Reservations
Please note the cancellation policy before committing to a reservation. For us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask us to do so, the booking is cancelled within 5 days of the scheduled date of arrival, you do not show, or you use the card to pay on departure. However, we reserve the right to pre-authorise the card with a charge equivalent to the room(s) single night rate.
The exception to this policy is for bookings at peak times and / or special events where we reserve the right to take a deposit payment equivalent to the room(s) single night rate. You will be informed of this at the time of booking.
If you are unable to secure the booking with a credit/debit card, then we require payment by BACS for the full amount of the stay. We will then send confirmation once the money has cleared.
Bookings made online may be subject to differing terms & conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 5 days prior to the scheduled date of arrival no charge will be made for your stay.
If you cancel your reservation within 5 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.
Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Number 18 for accommodation that is pre-booked (verbal or written) forms a legally binding contract. For this reason, we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
In the unlikely event it is necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Our liability will not extend beyond these conditions.
Accessibility
Due to the nature of Number 18 we do not have a lift at the property. All our rooms are accessed via a staircase The Castle View Suite and the Key Room are located on the first floor, Mrs Peel and The Blue Room are on the second floor the second staircase is quite steep.
Car Parking
We do not have parking at Number 18 please review the parking information provided.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Children
Due to the nature of our property, children under 12 are not allowed.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Data
Some of the data gathered during a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information, please let us know.
Keys
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting during their employment.
Lost Property
We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
Missing Items
We reserve the right to charge for missing items.
Payment
Payment is due on the morning of your departure we accept major credit & debit cards or cash.
Pets
Pets are not allowed at Number 18.
Prices
We reserve the right to change our prices at any time. This does not affect bookings already made.
All prices are GBP, per room per night & are inclusive of complimentary, continental breakfast for max 2 persons.
Smoking
Smoking is NOT permitted within any part of Number18. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
Termination Policy
Number 18 reserve the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or because of actions which are likely to endanger or offend others (Please note that noncompliance of our non-smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
Wi-Fi Access
By using our Wi-Fi Service, you automatically agree to the terms and conditions of use in force at the time.
We reserve the right to amend these terms and conditions at any time.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.
